Return Policy
Return & Refund Policy – NordBrush
Last Updated: August 13, 2025
At NordBrush, your satisfaction is our top priorityy. We want you to enjoy a cleaner, brighter smile, worry-free. Please read our policy below before making a purchase.
1. Eligibility for Returns
-
Due to the nature of oral care products, we can only accept returns for unopened, unused items in their original packaging.
-
For hygiene and safety reasons, used products cannot be returned unless defective upon arrival.
-
Returns must be requested within 30 days of receiving your order.
2. Defective or Damaged Items
-
If your item arrives damaged or defective, please contact us within 7 days of delivery at ecommercewhitey@gmail.com with:
-
Your order number
-
A description of the issue
-
Clear photos or videos of the defect/damage
-
-
We will provide a replacement or a full refund, depending on your preference.
3. Return Process
-
Email us at ecommercewhitey@gmail.com with your return request.
-
Wait for our confirmation and return instructions.
-
Ship the product back to the address provided (return shipping costs are the responsibility of the customer unless the item is defective).
4. Refunds
-
Refunds will be processed within 5–10 business days after we receive and inspect your returned item.
-
Refunds are issued to the original payment method used at checkout.
-
Shipping fees are non-refundable.
5. Order Cancellations
-
Orders can only be cancelled within 24 hours of purchase. Once processing has begun, the order cannot be cancelled.
Contact Us
For any questions regarding returns or refunds, please email us at:
📧 ecommercewhitey@gmail.com